Question 1

How do I find and book a parking spot?

Accepted Answer

Enter your destination and select your parking dates/times. Browse available spots on the map, compare prices, and book instantly with secure payment.

Question 2

Can I book hourly or just daily?

Accepted Answer

Both! Space owners set their own availability. Some offer hourly rates for short stays, others daily or monthly for longer-term parking.

Question 3

How do I access the parking spot?

Accepted Answer

Access instructions (gate codes, key locations, entry procedures) appear 48 hours before your booking in "My Bookings" → "Parking Access".

Question 4

Can I cancel or modify my booking?

Accepted Answer

Yes, from "My Bookings". Each spot has its own cancellation policy set by the owner - check before booking.

Question 5

What if the spot is occupied when I arrive?

Accepted Answer

Contact the space owner immediately through the app. If unresolved, reach out to support and we'll help you find an alternative or process a refund.

Question 6

How do I list my parking spot?

Accepted Answer

Go to "My Parkings" → "Add Parking". Add your address, photos of the spot, availability schedule, pricing, and access instructions for drivers.

Question 7

What types of parking can I list?

Accepted Answer

Driveways, garages, private lots, apartment spots, commercial spaces - any legal parking space you have the right to rent out.

Question 8

Why should I adjust the map pin?

Accepted Answer

Map search gives you an approximate location based on your address, but it's not always perfectly accurate. Drag the pin to the exact spot where your parking is — this is the location drivers will navigate to. Taking a moment to fine-tune the pin makes it much easier for drivers to find your spot, which means fewer calls and a better experience for everyone.

Question 9

What photos should I add to my listing?

Accepted Answer

These are the photos drivers see before they book — they help them decide if the spot is right for them. Show the parking space itself, the surrounding area, and anything that makes it appealing like a covered roof, wide space, or EV charger. The first photo becomes your listing thumbnail, so pick a clear and inviting one. Spots with 3+ photos get booked more often.

Question 10

What are instruction photos and videos?

Accepted Answer

Instructions are step-by-step directions shown to drivers only after they book. Use photos or short videos to guide them from the street to the exact spot — for example "turn left at the blue gate", "take the ramp down to level B2", "your spot is #12 on the right". Good instructions mean fewer calls from confused drivers. You can add instructions from your dashboard after creating the listing.

Question 11

How do I set my pricing?

Accepted Answer

Set hourly, daily, or monthly rates based on your location and demand. When you enter an hourly rate, daily and monthly rates auto-fill with suggested values — you can adjust any of them. Check nearby parking prices for reference. You can change your pricing anytime from My Parkings.

Question 12

What happens if I disable the hourly rate?

Accepted Answer

When the hourly rate is disabled, drivers can only book your spot for a full day or longer. This is useful if you don't want the hassle of short turnovers. If you also disable the daily rate, then only monthly bookings (30+ days) will be accepted.

Question 13

What happens if I disable the daily rate?

Accepted Answer

When the daily rate is disabled, drivers can only book your spot monthly (30 days or longer). This is ideal if you prefer long-term tenants and don't want to deal with frequent turnover. You can still keep the hourly rate enabled for short stays if you want both extremes.

Question 14

How does monthly pricing work?

Accepted Answer

The monthly rate applies to bookings of 30 days or longer. For longer stays, the effective daily price decreases gradually between your daily rate and monthly rate — so a 2-week booking costs more per day than a 2-month booking. This pricing is calculated automatically based on the rates you set.

Question 15

What does "Gated / Secure" mean?

Accepted Answer

Mark your spot as gated if it's behind a locked gate, garage door, or boom gate that requires access (e.g. a remote, code, or key). When enabled, drivers must provide their license plate when booking and the minimum advance notice is set to 24 hours — this gives you time to arrange access for them. You can add specific access instructions from your dashboard after creating the listing.

Question 16

How do I block dates when my spot isn't available?

Accepted Answer

Use the calendar in My Parkings to block specific dates or set recurring unavailability (e.g., weekdays only).

Question 17

What if a driver damages my property?

Accepted Answer

Document with photos and report through the platform immediately. Our support team will mediate and help resolve the situation.

Question 18

When do space owners receive payment?

Accepted Answer

Payouts are sent 24 hours after the booking starts. Funds typically arrive in your bank within 3-5 business days.

Question 19

What payment methods can drivers use?

Accepted Answer

All major credit and debit cards. Payment is charged when you confirm your booking.

Question 20

How do refunds work?

Accepted Answer

Refunds depend on the cancellation policy and when you cancel. Approved refunds take 5-10 business days to process.

Question 21

Are there any fees?

Accepted Answer

A small service fee is added to bookings to cover platform costs and payment processing. Space owners see their net earnings in the dashboard.

Question 22

How do I update my vehicle information?

Accepted Answer

Go to "Account Settings" to add or update your vehicle details (make, model, license plate) so space owners can identify your car.

Question 23

How do I reset my password?

Accepted Answer

Tap "Forgot Password" on the login screen and enter your email. You'll receive a reset link.

Question 24

Can I be both a driver and a space owner?

Accepted Answer

Yes! You can book parking spots and list your own space from the same account.